Channels

In Viber Messages, Channels are the different platforms or communication tools you can connect to your account. These allow you to send messages and manage interactions across multiple places from within a single app. Each channel is a separate platform, like Viber or SMS, that you can link to your Viber Messages account.

What are Channels?

A Channel represents one of the platforms where you can send or schedule messages. By connecting various channels to your account, you can:

• Post messages directly to multiple platforms.
• Schedule posts for specific channels.
• Track interactions and performance on each channel.

Types of Channels

Depending on your goals, you might connect to:

• Communication Channels: Messaging platforms like Viber, SMS, etc.
• Custom Channels: Integrations with other services that you might use for outreach or customer support.

Setting Up a Channel

1. Go to the Channels Section: In the main menu, click on Channels to see all available options.
2. Connect a New Channel: Select Create new Channel and choose from the list of available platforms.
3. Authenticate: For channels which require authentication, follow the prompts to grant necessary permissions.
4. Customize Settings: After linking a channel, adjust settings to tailor it for your needs.

Managing Your Channels

Once you've set up your channels, the Channels Overview page helps you manage them:

• View All Connected Channels: See a list of all the platforms you've linked.
• Monitor Activity: Check recent posts and engagement metrics for each channel.
• Edit or Remove Channels: Update settings or disconnect channels as needed.

Why Use Channels?

Channels let you easily control and coordinate messaging across multiple platforms without having to switch between apps. By centralizing your outreach, you can:

• Reach more people by posting to multiple channels simultaneously.
• Save time with scheduling tools that work across all linked channels.
• Track performance in one place, helping you understand which channels work best for your audience.

Using Channels in Viber Messages makes it simple to stay organized and connected, letting you focus on creating great content and engaging with your audience wherever they are.